WatchGuard WGT31201 warranty/support extension

$212.52
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Part No: WGT31201



WatchGuard® knows just how important support is when you are trying to secure your network. You require greater knowledge and assistance in a world where security is becoming more and more critical. Our Support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance. Available for all WatchGuard network security solutions.

Hardware Replacement Warranty

Having an active Support subscription extends the one-year hardware warranty that is included with each WatchGuard appliance. Not only that, it also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement in advance of receiving the returned appliance to minimize downtime.

Software Updates

Hackers never sleep. That's why your Support subscription gives you access to updates and enhancements for your WatchGuard product. And you're not limited to minor software patches; new software versions are available to active subscribers throughout the supported life of the product.

Technical Support

All WatchGuard appliances come with a minimum of 90 days of Support. Annual subscription renewals entitle you to submit up to five support cases per subscription year on the web or the phone. Reported issues that are the result of software or hardware defects are not counted against your five case limit. Active subscribers who need additional assistance from technical support may opt to upgrade to Gold Support, which includes an unlimited case count while the subscription is active, or purchase a Priority Case Upgrade 5-pack.

Security Alerts

Our Rapid Response Team, a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers alerts that tell you specifically what you can do to address each new menace. By customizing your alert preferences, you can fine-tune what kind of advice and alerts we send you.

Technical Resources & Self-Help Tools

In addition to providing you with direct personal support, you get access to a variety of video tutorials, training courseware, and online tools such as the WatchGuard User Forum and Knowledge Base. These tools have been specifically designed to answer questions you may have regarding network security in general, as well as the technical aspects of installing, configuring, and maintaining your WatchGuard products.

Purchase Upgrade for Remote Installation

Need help getting your network security configured for maximum effectiveness? WatchGuard offers fee-based Remote Installation Services for comprehensive assistance with initial setup and configuration of your WatchGuard product. Schedule an appointment for a remote installation consultation at your convenience, and an experienced WatchGuard technician will assist you over the phone for up to two hours to review your needs, configure and test your product, while educating you on how to achieve the best performance.
Other features
Compatibility
WatchGuard Firebox T30W
Features
Number of years
1 year(s)
Service time hours x days
12x5

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