• How can I contact Zotim Australia?

My Account

  • How do I change my Email address?
  • How do I update / change my account details?
  • How do I subscribe to / unsubscribe from your email promotions?
  • I've forgotten my password!
  • Why has my Shopping Cart (Shoppingcart) disappeared / cleared?

Order Processing

  • How long will it take before my order ships?


  • Can I pick up my order?
  • How do I check the status of my order?
  • How can I cancel an order?
  • What does ETA mean?
  • Product Availability
  • Can I walk-in and buy items in your Showroom/Store?


  • What are your bank details?
  • What are my payment method / choices?

Refund/Returning goods to Zotim

  • How do I receive my refund?
  • Returning products after incorrect purchase.
  • Returning goods to Zotim
  • How can I be eligible for Refund, Return or Warranty Claim?
  • How can I be eligible for Refund, Return or Warranty Claim?


  • Shipping
  • Can I change my shipping address on a pending order?
  • Can you ship to an address other than my billing address?
  • Do you ship internationally?
  • Can I check shipping cost before checking out?
  • How is shipping cost calculated?
  • How do I track my order when its shipped?
  • I won't be at home for delivery. How can I get my order?
  • Do you offer Transit Insurance for Lost or Damaged shipments?


  • What is the warranty period of the products listed on the Zotim website?
  • Warranty Claims